FAQ

 MET WITH AN ACCIDENT?
For Emergency Call 911

Frequently Asked Questions

Are you open on Saturday?

Yes, from 8:00 a.m. to 6:00 p.m.

Can I wash my car?

Yes, you can hand wash your vehicle.
Note: Do not use a commercial car wash. Stiff brushes or sponges could damage the vehicle

Can you match the paint color?

Bay Area Collision uses a PPG paint matching system. The PPG system we use, will ensure that each vehicle’s paint matches.

Could you provide pick up and delivery in special circumstances?

Yes we can help you with  pick up and delivery of your vehicle.

Do I need to Multiple Estimates?

Not always, We can help you with your claim. Please call us at 510-293-9225 or make appointment online

Do you offer Car Rental Service?

Yes. We can help you with car rental. Please call us at 510-293-9225 or make appointment online

Do you offer Towing Services?

Yes, we can help you with towing, Please call us at 510-293-9225 or make appointment online

Does my insurance company guarantee the repair?
Yes,
Also, at Bay Area Auto Body & Repair, we will give you life time gurantee on your vheicle or as long as you own it.
How long will the repairs to my vehicle take?

You will get target date and we’ll notify you soon your vehicle ready.

How soon can I leave my vehicle for it to be repaired?
As soon as possible.

We can help you tow. Please call us at 510-293-9225 or make appointment online
you can drop of vehicle we can give you ride back and pick up when ready.
we can help you with car rental.
Note: most of the time covered by insurance, while your vehicle getting repaired.
How will I know when my car is done?

You will be notified when your vehicle is ready to be picked up.

If my vehicle’s frame is damaged, is it a total loss?

No. A car is a total loss only when the price of repairs exceeds the insurance company’s determined value of your vehicle.

If there is a question, whom should I contact?
Any question about the repair, you should contact the collision repair facility that repaired your vehicle.
Any question about the claim, should be directed to the insurance company claims department.
Note. see list above

 

This is first time, I had an accident, kindly explain me a brief claim process.

Call Bay Area Auto Body & Repair at 510-293-9225.
We can help you with the Claim Process, Car Rental, Towing and collision repair process. Our expert at Bay Area Auto Body & Repair, can help you from start to end with this process.
If you prefer you can file claim yourself by calling the insurnace company.
Hint. Most of the insurance company list policy and phone number information on located on your policy card
Brief List of Insurance Company Name and Claim Department Phone number.
AAA 1-800-888-8888

What forms of payment do you accept?

We accept insurance checks, cashiers checks, cash and debit cards.

What information I need to file a claim?.
You need driver information, Name, Phone Number, Driving License Number, Date/Time/Location of incident,Year, Make, Model of the car, damge location, how many vehicle involve, other vehicle information, Insurance company name, policy number, Does any one injured, what happen, tell about the incident, if police involve, agency information, agency report number, etc….

If need any assistang, Please call us at 510-293-9225 or make appointment online
What kind of warranty should I ask for?

Lifetime. Any thing short of that is a lack of ability or confidence on the collision repair facilities part.

What should I do if I met with an accident
1. Remain at the scene.
2. Find a Safe location, Call the police and exchange the car, driver and insurance information.
Note: In some some case police might not be able to respond, in that case still follow step 2. and take pictures of all the vehicle involve in accident including driver license, car/truck license plate, vin number, mileage, insurance company name policy number, damage, etc…
When a vehicle is total loss?

Normally, when the repair cost is higher then replacement cost.

Who is responsible for the quality of repairs?

We guranteed all the work for life time or as long as you own the vehicle.

Who is responsible for the Repair Cost?

The vehicle owner, unless claim is handle with insurance company. Please call us at 510-293-9225 or make appointment online

Great News We will waive your deductible.

Do I have to pay a Deductible?

Yes

Who do I pay my deductible to?
Collision Repair facility.

Most of the time the insured, have certain amount to pay as deductible to the collisioin repair shop.

Hint. When, filing a claim, you can ask insurance calim department your deductible amount or you can check your policy documents.